Customers
- How do I update a customer's credit/debit card for them?
- Can I archive or hide a customer?
- How do customer-specific menus work?
- How can I manually add a lead?
- How do I turn a lead into a customer?
- How do I manually add a customer?
Settings
- How to create additional Admin users
- How do I set up an auto-rotating menu?
- How to set up the Cut Off Period and how does it work?
- What are Delivery Day Rules and how do they work?
- How can I change my store’s timezone?
- How can I update my GoPrep billing information?
Orders
- Does voiding an order also refund the order?
- My customer said he ordered, but it's not on my Orders page. How can this happen?
- Can I view all orders from one customer?
- What are Cash Orders?
- Can I add a deposit while creating a manual order?
- Is there a way to mark orders as Fulfilled?
Subscriptions
- What is the difference between an Order and a Subscription?
- Can customers change their subscription over time?
- Can customers cancel their subscriptions on their own?
- What happens when a customer deletes the payment method linked to a subscription?
- How can I bulk update subscriptions?
- What happens when cancelling a prepaid subscription?
Menu
- How do customer-specific menus work?
- How to Use Custom CSS on Your Menu Page
- How do I set up an auto-rotating menu?
- Can I hide categories from my online menu?
- Can I assign allergies and nutrition tags to my meals?
- Can I create custom tag categories and assign them to meals?
Delivery Days
- Why is there a full list of delivery/pickup days for my customer?
- How do I enable or disable the Cooler Bag requirement for a pickup location?
- What are Delivery Day Rules and how do they work?
- How can I add different pickup locations?
- What is the Delivery Days tab?
- How to set up the Cut Off Period and how does it work?
Items/Meals
- How can I show tags directly on the menu?
- Build-Your-Own Meal Setup Example
- How can I force a minimum quantity for an item?
- Can I use existing items and packages as templates to create new items?
- Can I set different sales tax rates for each item/meal?
- How can I implement a restriction on the number of times an item can be ordered or set a maximum count for that item?
Ingredients
Reports
- How can I show delivery stops on packing slips?
- How to Customize Packing Slips with Custom CSS
- I’m unable to print packing slips, labels, or reports. What should I check?
- What is the Item Attachments feature and how does it work?
- There is a number of orders missing from my Reports. It is not generating all of them.
- How can I connect Google Analytics, Tag Manager, or Facebook Pixel to my GoPrep site?
Fees and Sales Tax
Stripe
- When will I receive my funds after a customer places an order?
- Understanding Payout Schedules and availability with Stripe
- How does the payout schedule work? What is the payout speed?
- How Is the Total on My 1099-K Calculated?
- How much is the Stripe fee?
- How are payments reconciled? Can I view my payout details in GoPrep?
Design Customization
Marketing
- How can I manually add a lead?
- How can I connect GoPrep with Zapier?
- Is it possible to offer discounts to First Responders, Teachers, Military, or Nurses?
- Is there a way to test surveys, prior to sending them to all customers?
- Can I create Customer Surveys?
- How do I set up a Cash Back loyalty program or Points System?
FAQ
- Am I able to add delivery and processing fees?
- Are images required for meals?
- Can I change my menu style?
- Can I set minimum order requirements?
- Can I track orders from Facebook?
- Can I track who views my menu?
Labels
- I’m unable to print packing slips, labels, or reports. What should I check?
- Can I customize Item Labels in GoPrep?
- What is the Custom Label Builder and how does it work?
- How can I print item labels without orders?
- Can I show an expiration date on my item labels?
- What printer should I get to print item labels?
SMS / Notifications
- How to customize customer email notifications?
- Can I schedule SMS messages in advance?
- How can I get an SMS number for my store?
- How can my customers opt in or out of my SMS texting list?
- How do I set up reminders for my customers?
- How am I charged when using SMS services?
Other
- How can I find my GoPrep store URL?
- Why does my GoPrep link always take me to my dashboard?
- Can GoPrep generate meal titles and descriptions for my items?
- What is AI Insights and how does it work?
- How can I view my store as a customer?
- Can I use GoPrep for my Catering business?