Customers
Settings
Orders
- Does voiding an order also refund the order?
- My customer said he ordered, but it's not on my Orders page. How can this happen?
- Can I add a deposit while creating a manual order?
- How do I apply extra charges to an order?
- Is there a way to place demo/test orders so we can see how the system works?
- Is it possible to accept Cash orders?
Subscriptions
- What is the difference between an Order and a Subscription?
- Can customers change their subscription over time?
- Can customers cancel their subscriptions on their own?
- How can I manage which promos or discounts are available for subscriptions?
- What happens with Subscriptions if I close the store?
- An order has items from a previous menu because of a subscription. How do I fix this?
Menu
Transfer Days
- Why is there a full list of delivery/pickup days for my customer?
- How can I add different pickup locations?
- What is the Transfer Days tab?
- How to set up the Cut Off Period and how does it work?
- What is the Multiple Delivery Days feature?
- Can I set delivery or pickup instructions for my customers?
Items/Meals
- How can I force a minimum quantity for an item?
- Can I use existing items and packages as templates to create new items?
- Can I set different sales tax rates for each item/meal?
- How can I implement a restriction on the number of times an item can be ordered or set a maximum count for that item?
- Stock Management feature
- Can I set up an expiration date for my meals?
Ingredients
Reports
- There is a number of orders missing from my Reports. It is not generating all of them.
- Is there a way to report how much I need of each ingredient for each item?
- How do I get a Report of the Variations (Sizes, Components and Addons)?
- How do Production Groups work?
- Can I download reports in .CSV format?
- What does the Ingredient Production Report show?
Fees and Sales Tax
Stripe
- Understanding Payout Schedules and availability with Stripe
- How does the payout schedule work? What is the payout speed?
- How Is the Total on My 1099-K Calculated?
- How are payments reconciled? Can I view my payout details in GoPrep?
- If I don't have an EIN number, which option do I select to have the funds transferred to my account?
- How do I receive payments for new subscriptions/orders?
Design Customization
Marketing
- Is there a way to test surveys, prior to sending them to all customers?
- Can I create Customer Surveys?
- How do I set up a Cash Back loyalty program or Points System?
- How do Gift Cards work?
- How does frequency work for Referrals?
- How do I set up a Referral system?
FAQ
- Am I able to add delivery and processing fees?
- Are images required for meals?
- Can I change my menu style?
- Can I link coupons to referrals?
- Can I set minimum order requirements?
- Can I track orders from Facebook?
Labels
- How can I print item labels without orders?
- Can I show an expiration date on my item labels?
- What printer should I get to print item labels?
- Why are my Macros not coming out on the Nutrition Facts labels?
- Why are my Macros not pulling from my Nutritional Facts?
- What label sizes does GoPrep support?