What does a "Server Error" message mean?

If you or your customer see a "Server Error" message, it usually means something outside of GoPrep caused the issue. A common example is Stripe rejecting a payment.

Since this error doesn't originate from GoPrep, please contact our Support team directly so we can investigate and help, by submitting a request or sending an email to [e-mail] with all relevant information.

Don't hesitate to contact GoPrep's Customer Support Team for further assistance.

You can do so by submitting a request or sending an email to [e-mail].