How to set up the Cut Off Period and how does it work?

You can set up the Cut Off Period on the Settings page > Orders tab >⏰ Cutoff Rules section.

How does it work?

There are 2 types of Cut Off Periods: Timed and Single Day.

Single Day

If you choose Single Day, you will lock in orders for all your delivery/pickups on the same day and hour. 

Example: Your delivery days are Monday and Wednesday, and you set the Cut Off day to Friday at 12:00 PM. This locks in orders for both Monday and Wednesday on Friday at 12:00 PM.

Timed

Count backward from the delivery/pickup day to figure out its cut-off time. The day begins at 12:00 AM. 

Note: The Cut Off Period doesn't take into consideration your delivery/pickup time. 

Example:

Your store has Saturdays as the delivery/pickup day. If you set the Cut Off Period to 3 days, this will lock in orders on Wednesday at 12:00 AM.

If you want to lock in orders on Wednesday at 9:00 AM, you'd have to deduct 9 hours from those 3 days, which will leave you with 2 days and 15 hours.

The resulting Cut Off(s) will always be displayed below.

Cut Off when using Multiple Days per Order or Different Rules

If you have selected Multiple Days Per Order or Different Rules, then you must set up the Cut Off Period for each delivery/pickup day, on the Settings page > Delivery Days tab.
 

Only the Timed type is available here.

Don't hesitate to contact GoPrep's Customer Support Team for further assistance.

You can do so by submitting a request or sending an email to [e-mail].