How do I enable Cooler Bag Deposits?

On the Settings page under the Advanced tab, there is the option to enable cooler bag deposits. 

 

When an order is made with a cooler bag included, the order on your Orders page will show a little icon () under the Status column, indicating it had a cooler bag. When you open that order there will be a new button displayed to refund the deposit. 

Once the cooler bag is returned, and you refund your customer, the icon will change to this one:

 

Note: The cooler bag option applies to the entire order and not a specific meal, so we, unfortunately, would not be able to apply a deposit to a specific menu item (e.g. glass jars for soups). 

 

But what is a Cooler Bag?

Many customers aren't home when their meals get delivered. The idea is that the delivery person can drop off their food outside their door in a cooler bag, which will prevent the food from spoiling.

 

 

Don't hesitate to contact GoPrep's Customer Support Team for further assistance.

You can do so by submitting a request or sending an email to [e-mail].